Shipping policy

At Wall Panels House, we are committed to providing clear, reliable, and efficient shipping services. Please review our shipping information below before placing your order.

Order Processing and Delivery Schedule

Once your order is placed, our team will begin processing it according to the following schedule:

  • Order Cutoff Time: 11:00 PM ET (Eastern Time)
  • Order Handling Time: 0–1 business days (Monday–Saturday)
  • Estimated Delivery Time: 2–14 business days, depending on the product, shipping method, and destination.

Large, heavy, or oversized products may require freight delivery and can take longer than standard parcel shipments. The available shipping method and applicable shipping cost are provided during checkout.

Order Confirmation

After placing your order, you will receive an order confirmation email containing your order number and order details. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Carriers

We use FedEx, UPS, and freight carriers, depending on the size, weight, destination, and shipping requirements of your order.

Store Pickup

Store pickup may be available for eligible orders. If pickup is available for your order, the applicable option will be displayed during checkout or provided by our team.

Shipping Locations

We currently ship within the United States only.

Shipping Fees

Shipping costs are calculated based on factors such as product size, weight, shipping method, and delivery destination. Available shipping charges are displayed during checkout.

Large, heavy, or oversized orders may require freight shipping, which may result in different shipping charges.

Tracking

Once your order has shipped, tracking information will be sent to the email address provided with your order when tracking is available from the carrier.

Shipping Delays

We work to deliver orders within the estimated delivery timeframe. However, delays may occasionally occur due to carrier disruptions, severe weather, high shipping volumes, incorrect delivery information, or other circumstances outside our control.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team for assistance.

Lost Packages

If your tracking information shows that your package was delivered but you have not received it, please:

  • Verify that the shipping address on your order is correct.
  • Check all possible delivery locations at your property.
  • Ask household members or neighbors whether they accepted the package.
  • Contact the applicable shipping carrier using your tracking information.

If the shipment is confirmed lost by the carrier, please contact us at info@wallpanelhouse.com with your order number. We will review the issue and provide an appropriate replacement or refund.

Contact Information

Store Name: Wall Panels House
Legal Business Name: Wall Panels House LLC
Address: 6900 Peachtree Industrial Blvd, Suite C, Peachtree Corners, GA 30071, United States
Phone: (770) 330-7755
Email: info@wallpanelhouse.com
Business Hours: Monday–Saturday, 9:00 AM–5:00 PM ET (Eastern Time). Sunday: Closed.