Privacy policy

Last updated: October 3, 2026

Wall Panel House ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit or make a purchase from wallpanelhouse.com (the "Site"), how we use and share it, and the choices and rights you have. By using the Site, you agree to the practices described in this policy.

Scope of This Policy

This policy applies to information we collect through the Site, by email, by phone, and in connection with your orders. It does not apply to third-party websites or services that may be linked from the Site, which have their own privacy practices.

Information We Collect

We collect the following categories of information:

Information you provide to us

  • Contact and order details: your name, billing and shipping address, email address, and phone number.
  • Account information: if you create an account, your login credentials and saved details such as addresses and wishlist items.
  • Payment information: your payment is processed by our payment providers. We receive confirmation of payment and limited details (such as the card type and last four digits), but we do not collect or store your full card number on our servers.
  • Communications: the content of messages you send us by email, phone, contact form, or social media, including enquiries and support requests.

Information we collect automatically

  • Device and usage data: your IP address, browser and device type, operating system, referring pages, the pages and products you view, and how you interact with the Site.
  • Cookies and similar technologies: small files and identifiers used to operate the Site, remember your preferences, analyze traffic, and support marketing. See our Cookie Policy for details.

Information from third parties

We may receive information from service providers that help us run our business, such as our e-commerce platform, payment processors, shipping carriers, and analytics or advertising partners.

How We Use Your Information

  • To process, fulfill, ship, and deliver your orders, and to provide order confirmations and updates
  • To create and manage your account
  • To provide customer support and respond to your enquiries
  • To send marketing and promotional messages where you have opted in, and to let you opt out at any time
  • To operate, maintain, personalize, and improve the Site and our products
  • To detect, prevent, and investigate fraud, abuse, and security issues
  • To comply with our legal obligations and enforce our terms and policies

How We Share Your Information

We do not sell your personal information. We share it only as needed to run our business and as described below:

  • Service providers: our e-commerce platform (Shopify), which hosts the Site and processes orders; payment processors that handle transactions securely; and providers for analytics, marketing, email, and customer support.
  • Shipping and fulfillment partners: carriers and freight providers that deliver your orders.
  • Legal and safety: authorities, regulators, or other parties where required by law, to respond to legal process, or to protect our rights, property, customers, or the public.
  • Business transfers: in connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate the Site, remember your preferences, understand how the Site is used, and support advertising. You can manage cookies through your browser settings and any consent controls shown on the Site. For full detail, please see our Cookie Policy.

Marketing Communications

If you have opted in, we may send you emails about new products, offers, and updates. You can unsubscribe at any time using the link in any marketing email or by contacting us. We will still send you transactional messages related to your orders.

Data Retention

We keep your personal information for as long as needed to provide our services, fulfill the purposes described in this policy, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take steps to delete or anonymize it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. Transactions on the Site are encrypted using industry-standard SSL technology, and payments are handled by PCI-compliant providers. No method of transmission or storage is completely secure, but we work to protect your information and review our practices regularly.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request that we correct inaccurate information
  • Request that we delete your personal information
  • Opt out of marketing communications
  • Opt out of the "sale" or "sharing" of personal information (note: we do not sell your personal information)
  • Not be discriminated against for exercising your rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA). To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.

Do Not Track

Some browsers offer a "Do Not Track" signal. Because there is no common industry standard for responding to these signals, the Site does not currently respond to them.

Third-Party Links

The Site may contain links to third-party websites and social media. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

Children's Privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

Where We Operate

Wall Panel House is based in the United States and serves customers within the United States. If you access the Site from outside the US, be aware that your information will be processed in the United States.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on this page with a new "Last updated" date. Your continued use of the Site after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have any questions or requests about this Privacy Policy or your personal information, please contact us:

Wall Panel House
Email: info@wallpanelhouse.com
Phone: (770) 330-7755
6900 Peachtree Industrial Blvd, Suite C, Peachtree Corners, GA 30071, United States