Answers to the questions we hear most often about ordering, shipping, returns, and our products. If you don't find what you need, contact us at info@wallpanelhouse.com or (770) 330-7755.

Orders & Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, UnionPay, Apple Pay, Google Pay, Shop Pay, and PayPal. All prices are in US Dollars (USD $).

Is sales tax included in the price?

Prices are shown excluding sales tax. Applicable US sales tax is calculated by your shipping destination and added at checkout, so the full amount you pay is always shown before you confirm your order.

Can I change or cancel my order?

Yes, as long as your order has not yet been dispatched. We process orders within 0–1 business days, so please contact us as soon as possible. See our Order Cancellation Policy for details.

Shipping & Delivery

Where do you ship?

We currently ship within the United States only. Orders ship from our facility in Peachtree Corners, Georgia.

How much does shipping cost?

Standard products ship free on orders of $70 or more, or $8.00 on orders under $70; Express is available for $15.00. Large items ship by freight (LTL) carrier at a flat freight rate shown at checkout. Sample and specialty items have their own rates. Your exact shipping cost is always displayed at checkout before payment.

How long will delivery take?

Orders are processed within 0–1 business days (Monday–Saturday). Standard items typically arrive within 3–5 business days; large freight (LTL) items are delivered within 2–14 business days depending on your location.

Can I pick up my order?

Yes. In-store/warehouse pickup and local delivery are available for eligible orders — you'll see these options at checkout if they apply to your address. We'll email you when a pickup order is ready.

Will I get tracking?

Yes, you'll receive tracking information by email once your order ships.

Returns

What is your return policy?

Most items can be returned within 10 days of delivery if unused, uninstalled, and in their original packaging. Samples, clearance/final-sale items, and custom or special-order products are non-returnable. See our Return & Refund Policy for full details.

My order arrived damaged — what do I do?

Contact us within 48 hours of delivery at info@wallpanelhouse.com with your order number and photos. For freight deliveries, note any damage on the carrier's receipt and keep the packaging. We'll arrange a replacement or refund at no cost to you.

Products

Can I order a sample before buying?

Yes. We offer sample orders for many of our panels and trims so you can check the color and finish before committing to a full order.

Are your panels waterproof and durable?

Many of our PVC and composite products are waterproof, and several are also UV-protected, fireproof, and scratch-resistant. Please check each product page for its specific features and recommended applications.

Do you offer discounts for builders or bulk orders?

Yes — we offer wholesale and high-margin pricing for builders and trade customers. Contact us for details on bulk and project pricing.

Contact

Email: info@wallpanelhouse.com
Phone: (770) 330-7755
Hours: Monday–Saturday, 9:00 AM – 5:00 PM ET