Refund policy

At Wall Panel House, we want you to be fully satisfied with your purchase. This policy explains when returns are accepted, how to start one, who pays for return shipping, and how refunds are issued. It applies to orders shipped within the United States and all amounts are handled in US Dollars (USD $).

Do We Accept Returns?

Yes. We accept returns on most products within 10 days of delivery, provided the item meets the conditions below. Some items are non-returnable — see "Non-Returnable Items" below.

Return Conditions

To qualify for a return, items must be:

  • Unused, uninstalled, and in their original, resalable condition
  • In the original packaging with all protective materials, hardware, and accessories included
  • Accompanied by proof of purchase (order number or receipt)

Panels that have been cut, trimmed, installed, or altered in any way cannot be returned.

Non-Returnable Items

  • Sample orders
  • Clearance and final-sale items
  • Custom-cut, custom-made, or special-order products

How to Start a Return

Email us at info@wallpanelhouse.com with your order number and the items you wish to return. Our team will review your request and send return instructions, including the return address and, where applicable, a return label or freight arrangement. Please do not ship items back before receiving return authorization.

Return Shipping Costs

  • Defective, damaged, or incorrect items (our error): We cover all return shipping costs and arrange collection for freight items at no charge to you.
  • Change-of-mind or wrong item ordered (your choice): You are responsible for the cost of return shipping. For large or freight (LTL) items, you are responsible for arranging and paying the return freight.

Restocking Fees

Standard-shipped items are not subject to a restocking fee. Large or freight (LTL) items returned for change-of-mind reasons may be subject to a restocking fee of up to 20% to cover return freight and handling. Any applicable fee will be confirmed with you before the return is processed.

Damaged, Defective, or Incorrect Deliveries

Please inspect your order on arrival. If an item arrives damaged, defective, or incorrect, contact us as soon as possible — ideally within 48 hours of delivery — at info@wallpanelhouse.com with your order number and photos of the issue. For freight deliveries, note any visible damage on the carrier's delivery receipt and keep all original packaging. We will arrange a replacement or refund at no cost to you.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5 business days. Original shipping charges are non-refundable except where the return is due to our error. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Exchanges

If you received a defective or damaged item and would like the same product as a replacement, let us know when you contact us and we will arrange an exchange. For all other changes, we recommend returning the original item for a refund and placing a new order.

Contact Us

Wall Panel House
Email: info@wallpanelhouse.com
Phone: (770) 330-7755
6900 Peachtree Industrial Blvd, Suite C, Peachtree Corners, GA 30071, United States
Hours: Monday–Saturday, 9:00 AM – 5:00 PM ET