This policy explains how and when you can cancel an order placed with Wall Panel House. Because we process orders quickly, cancellation requests are time-sensitive.

Cancelling Before Dispatch

You may request to cancel your order at any time before it has been dispatched. We process and prepare orders for shipment within 0–1 business days (Monday–Saturday), so please contact us as soon as possible if you wish to cancel. If your order has not yet shipped, we will cancel it and issue a full refund to your original payment method.

How to Request a Cancellation

Email us at info@wallpanelhouse.com or call (770) 330-7755 with your order number and a request to cancel. Requests are handled during our business hours, Monday–Saturday, 9:00 AM – 5:00 PM ET.

Orders That Have Already Shipped

Once an order has been dispatched, it can no longer be cancelled. If you no longer want the item, you may return it once it arrives, in line with our Return & Refund Policy. Please note that return shipping costs and any applicable restocking fee for large or freight items will apply to change-of-mind returns.

Cancellations by Wall Panel House

We reserve the right to cancel an order in certain circumstances — for example, if an item is out of stock, if there is an error in pricing or product information, or if we suspect fraud. If we cancel an order you have paid for, we will notify you and issue a full refund.

Refunds for Cancelled Orders

Refunds for cancelled orders are issued to your original payment method. Depending on your bank or card issuer, it may take a few business days for the refund to appear on your statement.

Contact Us

Wall Panel House
Email: info@wallpanelhouse.com
Phone: (770) 330-7755
6900 Peachtree Industrial Blvd, Suite C, Peachtree Corners, GA 30071, United States